Privacy Policy

Effective Date: October 17, 2026

1. Overview

Reliability Intelligence Solutions LLC (“Company,” “we,” “us,” or “our”) respects the privacy of customers and users of our website and the Sawmill Hierarchy Builder.

This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to users.

2. Information You Provide

When you use the Sawmill Hierarchy Builder, contact us, or purchase a product or service, we may collect information you provide directly, including:

  • name and email address

  • account information

  • company or facility information

  • site name and Builder Site Code

  • selected equipment

  • customer-specific equipment terminology

  • asset tags

  • subsystem and component configuration selections

  • support communications

  • order and purchase information

  • other information you choose to provide

3. Information Collected Automatically

When you use our website or Builder, certain technical information may be collected automatically by our website, hosting, authentication, security, and infrastructure providers.

This information may include IP address, browser and device information, timestamps, pages or application functions accessed, diagnostic information, security events, and server or application logs.

Cookies and similar technologies may also be used where applicable to operate the website, maintain sessions, support commerce functions, and provide necessary site functionality.

4. Purchase and Payment Information

When you purchase a Sawmill Hierarchy Builder license, we may receive information associated with the transaction, including the product purchased, order information, transaction status, amount paid, Builder Account Email, Builder Site Code, and information necessary to associate the purchase with the correct Builder site.

Payment-card processing is handled by third-party commerce and payment providers. Reliability Intelligence Solutions LLC does not store full payment-card numbers within the Sawmill Hierarchy Builder.

5. How We Use Information

We may use collected information to:

  • provide and operate the Sawmill Hierarchy Builder

  • authenticate users

  • create and maintain customer accounts

  • save customer-specific hierarchy configurations

  • verify purchases and activate licenses

  • generate and deliver hierarchy workbooks

  • record successful workbook delivery

  • administer the Company’s refund policy

  • provide customer support

  • communicate about purchases or accounts

  • maintain security and prevent misuse

  • diagnose technical problems

  • maintain business and transaction records

  • improve our products and services

  • comply with applicable legal obligations

Reliability Intelligence Solutions LLC does not sell customer personal information.

6. Customer Site Information

Customer-provided site information may include facility names, equipment selections, equipment terminology, asset tags, configuration choices, and other site-specific information.

Reliability Intelligence Solutions LLC does not claim ownership of customer-provided site information.

The Company retains ownership of its underlying intellectual property, including the Sawmill Hierarchy Builder, the RIDS design system, master equipment taxonomy, governed reference hierarchies, classification structures, methodologies, software, and associated proprietary materials.

7. Service Providers

Reliability Intelligence Solutions LLC uses third-party service providers to operate portions of its website, commerce functions, and the Sawmill Hierarchy Builder.

These providers may perform functions such as:

  • website hosting

  • application hosting

  • database services

  • account authentication

  • email delivery

  • commerce and checkout

  • payment processing

  • security and technical infrastructure

These providers may process information as necessary to perform services on behalf of Reliability Intelligence Solutions LLC.

8. Data Security

We use reasonable administrative and technical measures intended to protect customer information from unauthorized access, disclosure, alteration, or loss.

No internet-based service, electronic transmission, or data-storage system can guarantee absolute security.

9. Data Retention

We may retain information for as long as reasonably necessary to:

  • provide the Sawmill Hierarchy Builder

  • maintain customer accounts and licenses

  • verify purchases

  • administer refund eligibility

  • provide customer support

  • maintain accounting and transaction records

  • resolve disputes

  • maintain security

  • comply with legal obligations

  • support legitimate business operations

Retention periods may vary depending on the type of information and the reason it is maintained.

10. Your Privacy Requests

You may contact Reliability Intelligence Solutions LLC to ask questions about personal information associated with your account or to request access, correction, or deletion where applicable.

Some information may need to be retained for legitimate contractual, accounting, security, legal, or business-record purposes.

Requests may be sent to:

downtime.intelligence@gmail.com

We may need to verify your identity before completing certain requests.

11. Third-Party Websites and Services

Our website or services may contain links to third-party websites or use services provided by other companies.

Those third parties maintain their own privacy practices and policies. Reliability Intelligence Solutions LLC is not responsible for the privacy practices of third-party websites or services that it does not control.

12. Changes to This Privacy Policy

Reliability Intelligence Solutions LLC may update this Privacy Policy as its products, services, technology, business practices, or legal obligations change.

When this Privacy Policy is updated, the effective date shown at the top of the page will be revised.

13. Contact

Questions regarding this Privacy Policy may be sent to:

Reliability Intelligence Solutions LLC
downtime.intelligence@gmail.com